Privacy

Privacy Policy

This Privacy Policy explains how Grab and Go collects, uses, discloses, and protects personal information obtained from users of our delivery service. We are committed to safeguarding the privacy and security of our users' personal information.

Last updated: 01 April 2024

At a glance

Last updated

01 April 2024

Collection

At signup & order

Location

Used for tracking

Age policy

13 and above

Your Data, Your Control

Seven sections. One clear promise.

How we collect, use, and protect your information — explained plainly.

Information We Collect

aPersonal Information
We may collect personal information (name, age group, gender), contact information (phone number, email address), and delivery address when you sign up for our service or place an order.
bLocation Information
We may collect location information from your device when you use our mobile app to enable delivery tracking and provide accurate delivery estimates.
cUsage Information
We may collect information about how you interact with our service, including pages visited, time spent on each page, and actions taken.

How We Use Your Information

aOrder Processing
We use the information you provide to process and fulfil your delivery orders, including contacting you regarding order status and updates.
bService Improvement
We may use usage information to analyse trends, improve our service, and enhance the user experience.
cMarketing Communications
With your consent, we may send you promotional emails or notifications about special offers, new features, or other relevant information.

Information Sharing

aThird-Party Service Providers
We may share personal information with third-party service providers who assist us in delivering our service, such as delivery drivers, payment processors, and IT support providers.
bLegal Requirements
We may disclose personal information when required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

Data Security

We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may choose not to provide certain personal information, but this may limit your ability to use certain features of our service.
You can opt-out of receiving marketing communications by following the unsubscribe instructions included in the emails or contacting us directly.

Children's Privacy

Our service is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe that we have inadvertently collected personal information from a child under 13, please contact us immediately.

Updates to Privacy Policy

We may update or modify this Privacy Policy from time to time, and any changes will be reflected on our website.
We encourage you to review this Privacy Policy periodically for any updates.

Questions about your data? Ask away.

If you have any questions or concerns about our Privacy Policy or our handling of personal information, please contact us — we take every request seriously.