Legal

Terms & Conditions

These terms and conditions ("Terms") govern your use of the Grab and Go delivery service ("Service"). By using the Service, you agree to comply with these Terms. Please read them carefully.

Last updated: 01 April 2024

At a glance

Last updated

01 April 2024

Cancellation window

1 minute

Governing law

[Jurisdiction]

Scope

App & website orders

The Fine Print

Ten sections. One fair deal.

Everything you need to know about ordering with Grab & Go, laid out clearly.

Service Description

Grab and Go is a delivery service that connects customers with independent contractors who provide delivery of foods, goods, and packages.
Customers can place delivery orders through the Grab and Go mobile app or website.

Account Registration

To use the Service, you may be required to create an account and provide certain personal information.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Order Placement & Payment

Orders can be placed through the Grab and Go mobile app or website.
You agree to provide accurate and up-to-date information when placing an order.
Payment for orders must be chosen at the time of placing the order using the payment methods accepted by Grab and Go.

Delivery

Grab and Go will make reasonable efforts to deliver orders promptly and within the estimated delivery time.
Delivery times may vary depending on factors such as distance, traffic, and order volume.
Customers are responsible for providing accurate delivery instructions and ensuring that someone is available to receive the delivery at the designated location.

Cancellation & Refunds

Orders can be cancelled within a 1-minute window from the time of placing the order without any penalty.
If an order is cancelled within the 1-minute window, a full refund will be issued to the original payment method.
Once the 1-minute cancellation window has elapsed, orders are considered final and cannot be cancelled for a refund.

Limitation of Liability

Grab and Go shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of the Service.
In no event shall Grab and Go's total liability to you exceed the amount paid by you for the relevant order.

Intellectual Property

All content included in the Service, such as logos, trademarks, and software, is the property of Grab and Go and protected by copyright and other intellectual property laws.
You may not use, reproduce, or distribute any content from the Service without prior written permission from Grab and Go.

Modifications to Terms

Grab and Go reserves the right to update or modify these Terms at any time without prior notice.
Any changes to these Terms will be effective immediately upon posting on the Grab and Go website or mobile app.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction].
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].

Questions about the Terms? We're here.

If you have any questions or concerns about these Terms or the Service, reach out — we usually reply within one business day.