For Riders

Rider App Privacy Policy

Grab & Go Delivery Services ("we," "our," "us") respects your privacy and is committed to protecting the personal information you share with us through the Grab & Go Rider App ("App"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our App.

Effective date: 01 April 2024

At a glance

Effective date

01 April 2024

Audience

Delivery riders

Data collected

Personal + usage

Your rights

Access & deletion

Riders & Drivers

Your data, handled with care.

How the Grab & Go Rider App collects, uses, and protects your information.

Information We Collect

aPersonal Information
When you register for and use the App, we may collect personal information such as:
- Name
- Contact information (email address, phone number)
- Home address
- Government-issued identification
- Bank account details for payment
bUsage Data
We collect information that your device sends whenever you use our App. This may include:
- Device information (e.g., device type, operating system)
- Log data (e.g., IP address, app usage statistics, crash reports)
- Location data (e.g., GPS coordinates) to facilitate deliveries

How We Use Your Information

We use the information we collect for the following purposes:
- To provide and maintain the App
- To process your registration and verify your identity
- To manage your account and provide customer support
- To process payments and commissions
- To communicate with you about updates, offers, and promotions
- To improve our services and develop new features
- To monitor and analyze usage and trends to enhance your experience

Information Sharing and Disclosure

We may share your information with:
- Service providers and business partners who assist us in operating the App and delivering services
- Law enforcement or regulatory agencies if required by law or to protect our legal rights
- Other users of the App with whom you may interact or transact

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.
However, no internet-based service can be 100% secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Your Rights

You have the right to:
- Access and update your personal information
- Request deletion of your personal information, subject to legal and contractual restrictions
- Opt-out of receiving marketing communications

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the App and updating the "Effective Date."
Your continued use of the App after such changes signifies your acceptance of the revised Privacy Policy.

By using the Grab & Go Rider App, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

Rider support, always on.

If you have any questions or concerns about this Privacy Policy or the Service, please contact us — our team is here to help.